Recent Updates
Issue: Print Output Appears Too Small or Does Not Fit the Page in TSS
If printed documents from TSS appear undersized or misaligned on the page, follow these steps to correct the display 1. Right-click the TSS shortcut on your desktop or Start menu. 2. Select Properties. click change high dpi settings button Check the ...
If you get wrong and wrong in the appointment date and time information when printing an invoice download these two files on your server
and have all users exit tss run the mtasupdate.exe then the tssxpudate.exe unzip files the mtasupdate.zip the tssxpupdate.exe we can send you email us at helpdesk@installernet.com
In TSS 4.40 what should the report browser look like and how do I run reports in 4.40
Ensuring Proper Report Browser Display in TSS When accessing the Reports Section in TSS, the Report Browser should appear as shown in the reference image at the bottom of this page. If the Report Browser does not match this expected layout: Navigate ...
Printing issues within TSS XP
When attempting to print from TSS XP, the job fails to process. To resolve this issue, ensure that the printer's port configuration is set to its correct IP address Go into Control Panel Devices and Printers Find the default printer, right click on ...
How to set TSS XP Shortcut to run as admin automatically
From The TSS shortcut right click go to Properties then go to compatability tab and check the box labelled run this program as an administrator
Resolving TSS Performance issues on Windows 10 or 11
If you're experiencing slowness while using TSS on Windows 10 or 11, follow these steps to improve performance: Enable SMB1 in Control Panel by going to Program and Features > Turn Windows features on or off here is the option that you want to ...
Slowness in TSS XP may be SMB related factors affecting TSS things to try any and all of these
When all else fails ask us to upgrade you to the beta 4.40 64 bit build It needs two updates an update to MTAS and TSS XP which gets about a 20% speed improvement this should be a checklist of things to try after or start with emailing us. email us ...
The flow and overall way to operate using invoices in TSS
Build invoice as an estimate the customer likes and agrees then save invoice as retail When you save an invoice as a Retail invoice It creates and commits inventory Then you can make payment and print invoice so customer has proof of zero balance ...
Excellent site for a server to avoid problems if your router reboots step by step to make a computer a static or a connection that once you get internet you will get a reliable connection to the internet
How to Get and Set Up a Static IP Address: A Complete Guide
Credit Card processor integrated with TSS here is the web page and phone number for sales
https://www.globalpaymentsintegrated.com/en-us/resources/frequently-asked-questions
How do I work with bulk items?
Definition and Usage: A bulk item in TSS can be any item that is purchased in one quantity but sold by another. Examples are wire or window tint that is purchased by the roll but sold by the foot, or lubricants or chemicals purchased by the drum but ...
Import data into TSS from XLS file
Import data into TSS from XLS file 1 Click the tools menu then data then Import Data into TSS 2 Click Next 3. Choose the type of data like Inventory 4. Navigate to where you saved your .xls file 5 Next choose the sheet and it should preview your data ...
Template File in Excel that can be used to import inventory into TSS XP
Use the attached file to import data.
Routine Maintenance for TSS XP Data
To ensure optimal performance and data integrity, it is recommended to regularly restructure the TSS data—similar to a defragmentation process. This maintenance task should be scheduled to run nightly, or at a minimum, at the end of each week. ...
How to make employees inactive in TSS Plus
To make an Employee inactive in TSS Plus go to Manager icon then employee Info find the employee and press the update button and enter a termination date and for added measure change their employee password
Credit card processing fee how to add a fee to the Materials in TSS XP
this site may be able to give you a better price and not need to pass on the fees to your customers they definitely integrate directly with TSS https://www.globalpaymentsintegrated.com/en-us/resources/frequently-asked-questions an inventory item has ...
TSS XP Pre-Use Checklist
Please note that the checklist required prior to using TSS XP is currently incomplete and remains a work in progress as of October 2024. Updates and finalization are actively under way to ensure comprehensive coverage and usability. In consideration ...
Reassigning Bays & making employees inactive – TSS XP Procedure
So, the trick is to make the employee who is leaving inactive, And remembering and clearing the default bay of the person who is leaving. Then reassign the person’s default bay to whoever is taking over the employee who is leaving’s bay. You may want ...
Starting TSS XP Problems
TSS XP has two components to it MTAS.exe and TSSXP.exe The MTAS.exe without it running and able to communicate through the firewall, TSSXP will not run The mtas program does lots of things two important things it does it controls updates from the ...
TSS XP usually the browsing invoices window has too many columns to view
TSS XP allows you to customize what fields you view and the order in which they are displayed Ideally you want it to look something like the attached image below, but nothing is perfect and sometimes there are just too many columns on the screen to ...
How do I add a Vendor in TSS XP?
To add a new vendor in TSS go to the vendors section and then click New. Fill in the basic name, address, contact, and ID Number.
Support Resources and Contact Information
TSS XP If you need help with the operation, installation, or maintenance or TSS XP you can call our Help Desk line at (800) 728-3334. Alternate methods are: This page you can click on the add ticket button https://www.tsshelp.com/support/ EMail ...
How to I show pop-up reminders when TSS XP first opens?
You can configure TSS to show pop-up reminders for daily notes when the program is first opened. First go to the schedule screen and add a new daily note. Under the details of the daily note, check the 'Reminder' box to trigger TSS to show a popup ...
How do I run the end of day procedure in TSS XP?
To run the end of day procedure in TSS go to the reports section, click on Report Groups pulldown, then click on Run End of Day. The default end of day reports are as follows. Salesperson Profitability Report: This report subtotals by salesperson, ...
How can I add a report to the End of Day or End of Month procedure in TSS XP?
Find the report you wish to add, highlight the desired report and change the criteria bottom of the screen. Run the report and then click report groups, then click add current report to end of day.
How to return an inventory item to a vendor.
Create a new return order. Set the order type to return, and pick the same vendor the item was ordered from originally. Enter the model number of the item being returned and then press F6 or click the look-up button. Select the specific physical item ...
How Do I Setup Multiple Tax Rules And Have Them Show on Invoice Printout?
Go into App Settings and click on Taxes Tab to see the current tax rules. You can either click Edit to change the rules you have or click Add to create Tax rules if you don't currently have any. For our dealers in Canada or in states where there is a ...
How do I transfer multiple items between stores with TSS XP?
You can transfer multiple items between stores once TSS XP is configured for multi-store functionality. Reference the multi-store setup guide if this hasn't already been done. (1) Under the inventory group, click orders and returns, and then click ...
How do I Create and Receive Purchase Orders in TSS XP?
To add a new purchase order in TSS go to the Orders and Returns section and then click New. Order Information: This section is used to enter some base information for the order, see table below. Field Description Order Type Purchase to receive ...
Invoice Void Procedure – TSS XP
Go to Functions, Reverse Invoice Select Yes to confirm Enter password at Security Prompt Optional steps to recreate, modify and post invoice again. Also another optional step to change settings to allow invoice to post on a different date than today. ...
How to create an invoice for a customer to exchange or return an inventory item in TSS XP?
For example: say you sold an item TEST to customer Testing Customer returns and requests to return item and potentially purchase another item. Create a new invoice with both a - quantity for the returned item and/or an additional + item if being ...
How do I sell Labor by the job in TSS XP?
Create a new inventory item with a make of LABOR, and your desired model. Set the Unit of measure to JOB, and then enter the default price levels for the job. When selling the item on an invoice the quantity represents the total number of jobs, you ...
How do my installers log their job time?
Overview In TSS installers may log on and off jobs easily. They may jump from job to job,logging on and off each job as the day goes on. They can log on and off a job as often as needed. TSS will track all their logged times and make this information ...
How do I prevent an employee from discounting prices below a price level?
TSS supports two types of security for protection against discounting prices on invoice items. The first type is based on a specified price level on the item. Option 1: Prevent any discounting. Click on the security keys on the invoice screen. Under ...
How do I password protect the ability to add miscitems to an invoice in TSS XP?
Go to the security section in application settings, and scroll down to the INVOICE action section. Select "add misc items to an invoice" and then click properties. Check the security group you wish to allow permission to add misc items and click ok. ...
How do I handle selling Items that are not in stock?
There are multiple ways to handle putting items that are not in stock on an invoice, use the method that suits your business the best. Option 1: Restrict sales to available inventory items only If you turn on the option in application settings to ...
How do I exchange a defective item that is under warranty in TSS XP?
Create a new invoice, and set the invoice type to 'Warranty". Place the same customer on the invoice that the item was originally sold to. Place a quantity 1 of the item on the invoice to replace the defective item with a new one from inventory. ...
How do I create an invoice in TSS XP?
To add a new invoice in TSS go to the invoices section and then click New. Invoice Type: See table of invoice types below. Invoice Type Description Estimate This allows the invoice to be created and items to be added without commiting them from ...
How do I create a miscellaneous item on the fly when making a sale in TSS XP?
On the materials screen of the invoice, type in the quantity of the item and put in a pound sign (#) and the cost of the item(s) in the 'model' field then hit enter. You can then put in anything you want for a make and description, then enter the ...
How do I send SMS text messages from TSS XP?
TSS can send SMS text messages and reminders via email relay for AT&T, Sprint, T-Mobile, and Verizon. First go to application settings, then Email & SMS, verify you have your email settings correctly configured, and enable prompt for carrier. See How ...
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